Booking & Cancellation Policies

Booking Policy

Life happens and sometimes there’s changes that need to be made, but as a small business I graciously ask that you respect my time and the time of other clients. If you are running late, your booking time will not be extended, nor will you receive a refund. You will be seen for the remainder of the session only. This ensures that other clients are not impacted.

Cash or Card payments?

• For all in-person appointments – your card/payment details are captured* (but not processed). During your appointment – you can pay cash or I can process the payment on your card. Please note cancellation policy below.
• All workshops & online/remote appointments require payment* at time of booking.

*Online payment processing is handled by a secure payment processor: Stripe. Google and Applepay should also be available.

Cancellation/Refund Policy:

Appointment cancellations & reschedules are allowed up to 24hrs prior and if appropriate will receive a full refund. Under 24 hours notice:

• For in-person sessions, under 24hrs notice: 50% appointment fee will be charged to your card. No shows – will be charged full appointment fee.
• For online sessions, under 24hrs notice for:
  • healing and counselling bookings – no refund as session will go ahead as a distance energy healing session and you’ll receive an email report.
  • readings – no refund as session will go ahead and you’ll receive a video of the recording.
  • mentoring – 50%refunded. No shows receive no refund.

Courses/Workshops: Payment required at time of booking. Refund restrictions apply depending on course (eg cut off dates). Full details will be on relevant course page on the website.